General Conditions of Sale

These general conditions regulate the use of all services and sections are made available to Internet users and to the general public.

By the mere use of the visitorbecomes a user and expresses full acceptance of general conditions,without reservation, as well as being subject to all particular conditions, notices or regulations of instructions that, in relation to specific content or services, complete the provisions of these general conditions as soon as they do not oppose them.

The user must read carefully, one and the other, before accessing and using any service on the website, under his/her sole responsibility. These general conditions may be updated or modified periodically and without prior notice.

Below is the contractual document that will govern the contracting of products and services through the website,owned by Cafés El Criollo (hereinafter the provider). Acceptance of this document implies that the user:

  • You have read, understood and understand the above.
  • Who is a person with enough capacity to hire.
  • He assumes all the obligations set forth herein.

These conditions shall have an indefinite validity period and shall apply to all contracts made through the website and the provider.

The provider reserves the right to unilaterally modify these Terms, without affecting the goods or promotions that were acquired prior to the modification.


On the one hand, the supplier of the goods or services contracted by the user is Cafés El Criollo, established Polígono San Valero, nave 83, 50013 Zaragoza, with C.I.F. A50220995, enrolled in the Commercial Register of Zaragoza, volume 1183, folio 59, sheet Z-4640 – Inscip.1a and with customer service telephone 976 500 228 and another,

The user,registered on the website by means of a username and password,for which he has full responsibility for use and custody,being responsible for the veracity of the personal data provided to the provider.


The purpose of this contract is to regulate the contractual relationship of sale purchase born between the provider and the user at the time the provider accepts during the online contracting process the corresponding box.

The contractual relationship of sale entails the delivery,in exchange for a certain price and publicly exposed through the website, of a specific product or service.


The scope of the services offered covers mainland Spain, the Balearic Islands and Portugal.

We will be able to contact those who have placed an order for the follow-up of the same.

Newsletters about its contents and services may be sent by email, which may contain advertising. For the sending of all kinds of advertising information, it is understood to provide the express acceptance of the user who has contacted through its website.


The procurement procedure may only be carried out in the Spanish language.

The user to be able to access the services offered bythe provider, must be registered through the website by creating a user account. To do this, the user must freely and voluntarily provide the personal data that will be required.

The user will select a username and password, committing to make diligent use of them, and not make them available to third parties, as well as to inform the provider of the loss or theft thereof or possible access by an unauthorized third party, in such a way that the latter proceeds to the immediate blocking.

The user may not choose as a username words that have the purpose, to confuse others for identifying him as an integral member of the provider, as well as misty, insulting and general expressions, contrary to the law or the demands of morality and good customs.

Once the user account has been created, it is reported that in accordance with the requirements of Article 27 of Law 34/2002on Information Society Services and Electronic Commerce, the procurement procedure will follow the following steps:

  • Choose the desired product with stock available through our store.
  • Add the products and the amount of products you want to purchase to the shopping cart by clicking on the “Buy” button.
  • You can, at any time, view the contents of your shopping cart by clicking on the “click” at the top right of the page, and the product amount will also appear.
  • Check your shopping cart. If the order is correct, click “Process Purchase”. Otherwise, add or remove the corresponding products.
  • Then enter the delivery address of the order to calculate the shipping costs. Then click “Continue Purchase”.
  • Accept the General Conditions of Contract and choose the shipping method (you will be told the shipping costs and delivery time). When you are finished, click “Next”.
  • Indicate that you will pay by card through the Redsys payment gateway and click “Continue”.
  • Verify that all the data entered is correct and click “Confirm Order”.


The user expressly agrees to exempt Cafés El Criollo, S.A. any responsibility related to quality, accuracy, updating and reliability, correction of data, programs, information or opinions, whatever the origin, circulating through your network or through the networks that can be accessed through it.

For the effectiveness of the services we provide, the user undertakes to provide up-to-date information, correctly complete, with veracity and accuracy, the application forms and their fields, communicate in a timely manner all changes that may occur. Otherwise, you will not guarantee the provision of all the services you offer through your website.

The website is regularly updated,however, there may be up-to-date data despite careful revisions. It is not responsible for the accuracy and timeliness of the information displayed on these pages, does not guarantee the absence of errors in access to the website, in its content, or that it is updated, although it will develop its best efforts to, where appropriate, avoid, correct or update them.

Cafés El Criollo, S.A. it is not responsible for any security errors that may occur or for any damage that may be caused to the user’s computer system (hardware and software), the files or documents stored therein, as a result of the presence of viruses, a malfunction of the browser or the use of updated versions of the same. In no case will Cafés El Criollo S.A. be responsible for the improper functioning of the service, nor for the damage that is generated to the user in case of impossibility of providing the services and / or contents.